Respond. Verb. 1) to reply or answer in words: to respond briefly to a question. 2) to make a return by some action as if in answer. You would think that most business owners or their team would respond to a potential client interested in their service or product. Think again! I’ve had numerous conversations with friends who have sought out a company for a solution and never heard a response, either by email or phone. I have [...]
Working in customer service is challenging! If your job is to take care of a customer or client your responsibilities may include providing upgrades or refunds, finding the best solution or outcome for their needs, troubleshooting a problem, or taking a verbal assault for something that might be totally out of your control. The work [...]
I want to share a “kernel”of truth; without customers, your business or church is dead! You simply can’t survive very long without them unless you are independently wealthy. This truth should help us realize that our goal in business needs be building a solid base of clients who are generally happy with our services or [...]
I always like to recommend companies that I feel take care of people and meet their needs so I want to give a thumbs up to Enterprise Car Rental. I arrived in Florida on Sunday for the Global Church Advancement Church Plant Conference and originally planned on taking a cab to my hotel but thought [...]
Many companies claim to have customer service but how do you define that? Does it mean that you post an e-mail saying contact us with any issues and we’ll respond quickly with a solution – yet a response never happens? Does customer service mean we’ll place you on hold in a system that says your [...]
