Perhaps one of the best books I have ever read when it comes to business and entrepreneurship is The E-Myth Revisited by Michael Gerber (affiliate link). It has been pivotal in the success behind the businesses I’ve contributed to over the last ten years and I believe it can be for you as well. The E-Myth Revisited [...]
I found a really neat tool for your website that allows clients to book you through your website. It’s called Setster and visitors who are interested in setting an appointment with you can do it through this handy widget. Setster also integrates with FreshBooks, which I use for my online billing. It could be a [...]
One of the most annoying things that I encounter with businesses is the idea of I’ll get to that new contact later. Friends, we are in a very crappy economic time and if someone is willing to talk to you about spending their hard earned money, maybe it would be wise to talk with them [...]
Working in customer service is challenging! If your job is to take care of a customer or client your responsibilities may include providing upgrades or refunds, finding the best solution or outcome for their needs, troubleshooting a problem, or taking a verbal assault for something that might be totally out of your control. The work [...]
Many companies claim to have customer service but how do you define that? Does it mean that you post an e-mail saying contact us with any issues and we’ll respond quickly with a solution – yet a response never happens? Does customer service mean we’ll place you on hold in a system that says your [...]
“Thank you for calling. Please leave a message and I’ll get back with you as soon as I can”. The invention of voicemail and answering machines has given us the power to not talk to someone right now. We have caller ID so we can determine whether we want to answer the call or let [...]
